We request a 24 hours’ notice if you need to cancel or reschedule your appointment.
Effective 09/01/2017, Optimal Health is requiring a $50 missed appointment fee if more than 2 cancellations (same day) or No Show appointments occur within 3 months.
New patients are asked to pay a $50 deposit towards their third appointment if they cancel late or No-Show more than 2 times.
Always refer to your insurance company for a list of preferred providers. Please pay your portion of your bill (co-pay/deductible) at the time of your visit. We are required by your insurance company to collect this payment. If you do not have your insurance card and your co-pay, you will be rescheduled or responsible for all charges. We will submit your claims to your insurance plan and bill you for any balance that may be remaining.
Please obtain a referral, if needed, to prevent the rescheduling of your appointment.
Optimal Health Associates staff will often attempt to pre-certify certain radiologic testing. We cannot pre-certify all necessary radiologic tests. We do not pre-certify laboratory tests deemed necessary and appropriate by providers. Once you are seen, we proceed with evaluations irrespective of insurance/non-insurance status and/or coverage issues. You are responsible for knowing your insurance benefits for lab, radiology and other testing – each insurance carrier is different and changes can occur monthly.
We provide medical service for self-pay patients. Please contact our office to discuss fees.
We accept cash, checks and credit cards.
Contact our billing office at 419-8444 with your questions.
Your initial consultation includes a review of your medical history and medications, physical examination, review of prior laboratory tests and an overall assessment of your health care needs.
Any procedure or surgery to be performed will be discussed with you and scheduled for another date. Our staff will gladly answer any questions you may have about your office visit and recommendations.
Medication Refill Policy
Refill requests may be made: Monday-Thursday, 8:30am to 4:30pm and Friday, 8:30am to 3:00pm.
Please have your pharmacy fax refill requests sent to (405)715-4499.
Refills will not be made after hours, at night, on weekend, or on holidays. On-call physicians will not answer calls regarding medication refills at these times. Prescriptions that cannot be called in (i.e. Adderall) will require a 2-day notice to be refilled. Please check your bottles for refills. If you need a refill, please call the pharmacy – no need to call the doctor’s office.
Patients are responsible for their controlled substance medication. Your doctor will closely monitor controlled substance medication. This will include urine drug testing. Please remember to discuss any medication concerns you have with your doctor at your regularly scheduled appointment.
Please be aware we do not always have medication samples in stock.
Our office hours are Monday-Thursday, 8:30am to 4:30pm and Friday, 8:30am to 3:00pm. Please leave a message after hours. In case of emergency – please call 911.
If you have a medical emergency, immediately go to your nearest ER. If you have medical questions, need results or need medication refills, please call our office during normal business hours.
Understanding Protected Health Information & HIPAA
It is our desire to safeguard your protected health Information (PHI). PHI is any health information including a patient’s past, present or future healthcare-related services. This includes demographics, documentation of symptoms, examinations, test results, diagnoses and treatments.
The Health Information Portability and Accountability Act of 1966 (HIPAA) Privacy Rule permits providers to use and disclose PHI without a patient’s written authorization for purposes of treatment, payment and healthcare operations. This allows us to send a patient’s PHI to continuing care providers, facilities and insurance companies to better assist in your health care. Your written authorization to share PHI with anyone other than your spouse is needed in your patient file.
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Optimal Health makes no warranty whatsoever, express or implied, including any warranty as to accuracy, completeness or timeliness concerning the information contained on or linked through this website, and you should not assume that such information is accurate, complete or the most up-to-date information available. Optimal Health shall not be liable for any loss, claim or damages caused in whole or in part by its provision of, or your use of, any of the information contained on, or linked through, this website. Optimal Health disclaims any express statutory or implied warranties, including, without limitation, warranties of merchantability or fitness for a particular purpose.
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