Policies & Procedures

Appointments

We kindly request 24 hours' notice if you need to cancel or reschedule your appointment. You can make changes to your appointment in your Healow app. 

Insurance:

Insurance and Payment Policy

Please consult your insurance provider for a list of preferred providers. Co-pays and deductibles are due at the time of service, as required by your insurance company. If you do not present your insurance card and payment at check-in, your appointment may be rescheduled, or you may be responsible for the full cost of services.

If your insurance requires a referral, please obtain it in advance to avoid appointment delays.

Optimal Health Associates may attempt to pre-certify certain radiologic tests; however, not all imaging or lab tests can be pre-certified. Lab tests ordered by your provider will not be pre-certified. We proceed with medically necessary evaluations regardless of insurance coverage. It is your responsibility to understand your insurance benefits for lab work, radiology, and other services, as coverage varies and may change frequently.

We welcome self-pay patients. Please, contact our office to discuss fees. 

For billing questions, contact our office at (405) 715-4496 or send a message in your Healow portal. You can pay your bill directly in your portal as well. 

Initial Visit

Your initial consultation includes a review of your medical history and medications, physical examination, review of prior laboratory tests, and an overall assessment of your healthcare needs.

Any procedure or surgery to be performed will be discussed with you and scheduled for another date. Our staff will gladly answer any questions you may have about your office visit and recommendations.

Prescription Refill Policy & Office Hours

Refill Requests
Refill requests are accepted:

• Monday–Thursday: 8:30 AM – 4:30 PM

• Friday: 8:30 AM – 3:00 PM

Please have your pharmacy fax refill requests to (405) 715-4499.
Refills will not be processed after hours.

Controlled Substances
Medications such as Adderall or other controlled substances require a 3-day notice for refills and cannot be called in. These prescriptions are monitored closely by your provider. Patients are responsible for managing their controlled medications and should address any concerns during scheduled appointments.

Refill Requests & Communication
For all refill needs, please contact your pharmacy directly or send a message through the Healow app. Your provider or nurse will respond within 48–72 hours.

Medication Samples
Please note: medication samples are limited and may not always be available.

Office Hours

• Monday–Thursday: 8:30 AM – 4:30 PM

• Friday: 8:30 AM – 3:00 PM
  After hours, please leave a message. For emergencies, call 911 or go to the nearest emergency room.

Understanding Protected Health Information & HIPAA

Patient Privacy and Protected Health Information (PHI)

We are committed to protecting your Protected Health Information (PHI), which includes any health-related data such as demographics, symptoms, exams, test results, diagnoses, and treatments—past, present, or future.

Under the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule, we may use and disclose PHI without written authorization for treatment, payment, and healthcare operations. This allows us to share necessary information with your healthcare providers, facilities, and insurance companies to coordinate your care.

Written authorization is required to release your PHI to anyone other than your spouse. Please ensure this is documented in your patient file.

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This website is not to be construed as medical recommendations or professional advice. Neither Optimal Health, its affiliates or agents, nor any other party involved in the preparation or publication of the information presented is responsible for any errors or omissions in information from the use of such information. Readers are encouraged to confirm the information contained herein with other reliable sources and to direct any questions concerning personal health care to licensed physicians or other appropriate healthcare professionals.

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